HoneyLuna.com


The premier online honeymoon registry service since 1995



HoneyLuna.com - the premiere online honeymoon registry service. For more information call (800) 809-LUNA.



Life Events
Travel Registry

Travel registries are not
just for honeymoons!

READ HoneyLuna's Travel and Honeymoon BLOG

Order Registry Announcement Cards


Book Your Honeymoon Package, Activities or Travel Online!

Airline's Baggage Policies

Book your Hawaii Activities Online NOW!!!

HoneyLuna's Wedding, Travel and Honeymoon Planning Links

Why Use HoneyLuna (vs. other registry services..)

Purchase Travel Insurance for your trip

Honeymoon Planning Tips from HoneyLuna

Include the Gift of Water in Cambodia on your Registry



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Our preferred air to Tahiti:
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AirTreks exotic itineraries:
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Our preferred cruise line in Tahiti
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 home how it works faqs
Questions and Answers

This page includes the most frequently asked questions from our customers.
If after reading through them, you still have questions, contact us using our
online e-mail form
or call us toll-free at (800) 809-LUNA (5862). We look
forward to hearing from you!

What are the types of registry service that you offer?
Why should we use HoneyLuna?
Do you charge a travel consulting fee?
What if our whole honeymoon isn't paid for through our registry?
How do we let our family and friends know we've registered?
Do you make all the arrangements for extracurricular activities?
What kind of packages do you offer?
Do we have to use your travel services?
Is there a charge for your service?
What does the full service honeymoon registry include?
What does the free honeymoon registry include?
When do we receive the dollars from our registry account?
We've decided to sign up. What now?
Can you assist us with our travel?

What are the two types of registry service that you offer?

HoneyLuna offers our “original” full service honeymoon registry and our “free” honeymoon registry.

With our full service registry, HoneyLuna creates the gift registry for you — itemizing your honeymoon into specific pieces and including enticing descriptions of your honeymoon gifts. We do all the work so you don’t have to!

With our free registry service, you create your own honeymoon registry using our website and honeymoon registry technology.For more details on how the two registry services work, please click here for our how it works page

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Why should we use HoneyLuna?

For your honeymoon registry:
Our customized service is the least stressful way to plan your honeymoon and register for the most special of wedding gifts—your honeymoon!

Everything we do, from creating and customizing your honeymoon registry, to our beautiful gift acknowledgments, is all done to make your wedding gifts special and memorable for both you and your gift purchaser.

For your friends and family:
Your friends and family will love this service because they are giving you something tangible that they know you will enjoy and appreciate forever. They also know that you won't be returning it to the department store!

For travel:
HoneyLuna specializes in honeymoons. We are the honeymoon experts because that is all we do.

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Do you charge a travel consulting fee?

If you plan a honeymoon that can be booked as a package through a wholesaler or through our reservation system, no extra travel consulting fee is incurred unless your request requires more than two quotes.

We would like to assist you as much as possible in planning your honeymoon itinerary. To help keep your costs to a minimum, we recommend that you have a fairly good idea of your honeymoon budget and desired destination. We do provide the first two itinerary or destination quotes free of charge; after that, we may need to apply a travel consulting fee of $25 per hour due to the intensive nature of research and travel quotes.

Examples of packages that we can book through a wholesaler or our reservation system include air, car and hotel to Hawaii; air, hotels and activities in Tahiti; or even safaris and air/hotel packages to Europe! The majority of our couples' honeymoons fall in this category.

If you would like a more customized itinerary (e.g., small bed and breakfasts throughout the Northwest, villas and small inns throughout Italy, or bed and breakfasts throughout France) that cannot be booked through our reservation system or through a package wholesaler, then a consulting fee will be charged. We would like to provide these extra services at no charge; however, this fee is necessary due to the extra time and expense involved in creating independent itineraries.

The fee is a $25 per hour consulting, research and international call/fax fee. The minimum charge is 2 hours, ($50 total) and in most cases, is sufficient time to plan custom itineraries. If our research is to exceed 2 hours, we contact you and request approval of the additional time.

You also have the option of researching and reserving small hotels and bed and breakfasts yourself and providing us with the details to include in your registry. In this case, no consulting fee would be applied.

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What if our whole honeymoon isn’t paid for through our registry?

Ultimately, you are responsible for paying for the “core pieces” of your honeymoon which are not purchased by your friends and family (e.g., air, hotel, lodging).

You are under no obligation to do or pay for extra activities that are not pre-purchased (e.g., horseback riding, sunset dinner cruises, snorkeling).

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How do we let family & friends know we’re registered?

With our full service registry, we provide you with an initial supply of up to 100* registry notification postcards. These cards explain what a honeymoon registry is and provide our website address and toll-free number for your family and friends.

The cards are 4x3 inches and can be included in your invitation.

HoneyLuna customers opting for our free service may purchase these cards for 10 cents/ each plus $4.60 shipping (priority mail).

To see samples of cards and to order, click here.

All HoneyLuna customers can also use our automated email system to email a registry announcement, and follow up announcements, to your family and friends.

*For requests of more than 100, a $0.10 per card fee is charged.

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What does the “full service” honeymoon registry include?

  1. Our personalized consultation with you to discuss your honeymoon travel ideas and research trip options for you
  2. Creation and personalization of your honeymoon registry:
    —We take the time to break down your itinerary and research extra items and fun activities to include on your registry based on your interests.
    —Throughout the planning process, you can call us (toll-free) with your questions and to make changes or additions to your honeymoon registry.
  3. Assistance with your honeymoon planning and travel, as needed
  4. 100 registry announcement postcards
  5. OPTIONAL: Emailing of registry announcements to your family and friends
  6. An 800# for you to call HoneyLuna about your honeymoon, registry, and updates or changes to your account
  7. An 800# for your friends and family to call HoneyLuna
  8. Secure online shopping and payment using credit cards or debit cards for gift purchasers (guests may also pay by check)
  9. Printing and mailing of personalized gift cards for purchasers to give to you
  10. Full registry report and accounting

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Can you assist us with our travel arrangements?

Yes. We can obtain discounted rates, reduced fares, etc., just as any other travel agency does.

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Do you make all the arrangements for extracurricular activities?

We do not automatically make reservations for extracurricular activities, e.g., snorkeling, dinner cruises, picnics, massages, horseback riding, tours and the like. Rather, we simply collect the gift payments and provide a lump-sum payment to the couple prior to their honeymoon. Couples have the flexibility to use these funds to finance the activities they choose to do while on their honeymoon.

If couples desire to have some of their activities reserved, we will happily book those activities by request. Because gift payments may not be received prior to our making reservations, couples may be required to provide funds or a credit card to meet any prepayment obligations.

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What kind of “packages” do you offer?

If you opt for our full service honeymoon registry, we can assist you with you honeymoon travel planning. All of our honeymoons are personalized for each couple. For examples of the types of trips we've planned for couples, view our online sample registries. We work with you to design your perfect honeymoon and do not require you to select “canned” packages.

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Do we have to use your travel services?

If you opt for our full service honeymoon registry, we can assist you with you honeymoon travel planning. However, you are free to use a travel agent of your choice. After your itinerary is set with your travel agent, we can then begin working with you on your registry. Please note that a higher registry set-up fee will apply if we are not making your arrangements.

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Is there a charge
for your service?

service fee. Please also see travel consulting fees.

Our “free” honeymoon registry service is FREE to the wedding couple. Our Full Service registry does have a set up fee. Please read on to learn more about our fees.

SPECIAL DEAL! If HoneyLuna books your travel for you (minimum of air/hotel package), pay only $100 for our personalized consultation and set-up of your honeymoon registry.

FULL SERVICE PRICE: If you book your own travel but want HoneyLuna to provide personalized consultation for your trip and create your registry for you, we charge a one-time set-up fee of $150.

The setup fee helps cover our costs for setting up and maintaining your registry. These costs include but are not limited to:

Time and cost to personalize your registry and research trip options for you.

Posting your registry to our site and maintaining it through our web hosting vendor

Providing a supply of up to 100 registry cards for you to give to your family and friends to tell them about your online registry. For requests of more than 100 cards, a $0.10 per card charge is applied.

Making travel arrangements and reserving lodging and activities for your honeymoon if you select us to arrange your travel.

Also, to help cover the ongoing expense of administering your registry and providing full services to your and your guests, a 15% service fee is incorporated into the registry itself. This charge is included in the cost of the gift and is covered by the gift purchaser. We only “earn” this fee when the gift is purchased.

For the gifts that are not purchased from your website, the bridal couple does not pay the 15% service fee.

FOR OUR FREE SERVICE: Access to our technology to create your own honeymoon registry is FREE* to the wedding couple.

*To help cover the expense of administering your registry and providing our great service, a 9% service fee is incorporated into the registry itself. This charge is included in the cost of the gift and is covered by the gift purchaser. We only “earn” this fee when the gift is purchased.

For the gifts that are not purchased from your website, the bridal couple does not pay the 9% service fee.

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What is the service fee
and what is it for?

A 15% service fee is incorporated into the registry itself. This charge is included in the cost of the gift and is covered by the gift purchaser. We only “earn” this fee when the gift is purchased. The services covered by this fee include but are not limited to:

Toll call fees
Credit card transactions fees
Gift registry updates
Gift acknowledgments
Final gift list for wedding couple

For the gifts that are not purchased from your website, the bridal couple does not pay the 15% service fee.

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What does the “free” honeymoon registry include?

  1. Access to our honeymoon registry technology for you to create your own honeymoon registry
  2. One phone call to HoneyLuna to ask questions about creating and personalizing your honeymoon registry
  3. An 800# for your friends and family to call HoneyLuna
  4. Secure online shopping and payment using credit cards or debit cards for gift purchasers (guests may also pay by check)
  5. Gift announcements emailed to you informing you of gift purchases
  6. Full registry report and accounting

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When do we receive the funds from our registry account?

Generally, HoneyLuna sends couples a check for the gift dollars in their HoneyLuna account 10 days prior to the honeymoon departure date. This first check represents the dollars in the account to that point.

The account remains open for all those "last minute" gifts. You can view these last minute gifts online prior to your departure, and a second check for those last minute gifts will be mailed after the honeymoon.

PLEASE NOTE:HoneyLuna does not automatically make reservations for extracurricular activities, e.g., snorkeling, dinner cruises, picnics, massages, horseback riding, tours and the like.

Rather, we simply collect the gift payments and provide a lump-sum payment to the couple prior to their honeymoon. This gives couples more flexibility to use funds to finance the activities they choose to do while on their honeymoon (rather than locking couples in to set dates and activities).

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We’ve decided to sign up! What now?

That's easy! Just click on the register now button and fill out our online registration form.

Register Now!

Or call us at
800-809-LUNA (5862)
.

We can then begin assisting you with your honeymoon plans and creating your registry for the perfect honeymoon!

 





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HoneyLuna, The Honeymoon Registry Service
P.O. Box 1277, Sausalito, CA 94966
Phone: 415-332-5862 or 800-809-LUNA (5862)
FAX:
415-480-3145 E-mail: info@honeyluna.com